Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: YRUP-0032 Organization's ID: BUS 208 Organization: Year Up Location: Classroom-based Length: 4 weeks (37 hours) Dates Offered: 9/1/2016 - 4/30/2020 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 1 Human Resources Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide students with hands-on experience interacting with customers before entering their internship. Learning Outcomes: Assess personal performance based on metrics and reflect on simulations to share best practices Demonstrate appropriate use of sales skills from shadowing high-performing employees to observe classroom sales concepts in action Demonstrate the ability to sell products to live customers Demonstrate the ability to research and segment the market, approach customers effectively, use sales scripts appropriately, build rapport with existing and prospective customers, overcome objections, close a deal Build a network of sales and support professionals General Topics: Overcoming objections Spotting talent in employees Dealing with dry spells Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Case Studies Classroom Exercise Computer Based Training Discussion Laboratory Learner Presentations Lectures Practical Exercises Methods of Assessment: Case Studies Examinations Performance Rubrics (Checklists) Presentations Quizzes Written Papers Minimum Passing Score: 70% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Year Up BUS 101: Business Writing I (YRUP-0012) BUS 102: Business Writing II (YRUP-0013) BUS 103: Career Development and Interpersonal Relations (YRUP-0026) BUS 201: Introduction to Customer Service (YRUP-0015) BUS 202: Project Management I (YRUP-0022) BUS 204: Project Management II (YRUP-0023) Career Labs (YRUP-0033) CIS 101: Introduction to Computer Applications (YRUP-0001) CIS 102: Advanced Excel (YRUP-0002) CIS 201: Computer Hardware (YRUP-0006) View All Courses Page Content