Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: AICP-0128 Organization's ID: SPPA 30 Organization: American Institute For Chartered Property Casualty Underwriters/The Institutes Location: Classroom-based Length: 8 weeks (32 -- 48 hours) Dates Offered: 1/1/2014 - 12/31/2016 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 2 Insurance Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to enable the student to learn technical claims handling skills while mastering the principles of dealing ethically with insurers and claimants. Learning Outcomes: Improve technical claim handling skills by building a strong foundation in various investigation techniques Enhance customer satisfaction and retention Embrace best practices for ethical conduct in claims handling Develop the communication and negotiation skills needed to effectively interact with clients Confidently handle complex claims Demonstrate a commitment to their career Make better coverage dispute decisions with in-depth knowledge of common property insurance policies General Topics: Claim function and professional ethics Claim handling process Communicating effectively Dealing with fraud Investigating claims Documenting claims Negotiating claims Litigating claims Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Case Studies Classroom Exercise Discussion Methods of Assessment: Examinations Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from American Institute For Chartered Property Casualty Underwriters/The Institutes Addressing Commercial Liability Risk (AICP-0052) Addressing Commercial Property Risk (AICP-0051) Claims in an Evolving World (AICP-0127) Connecting the Business of Insurance Operations (AICP-0053) Developing Personal Insurance Solutions (AICP-0098) Evaluating Commercial Underwriting Risks (AICP-0139) Exploring Reinsurance Products and Transactions (AICP-0104) Holistically Assessing Risk (AICP-0158) Impacting the Bottom Line of Insurance Financials (AICP-0056) Increasing Your Insurance IQ (AICP-0156) View All Courses Page Content