Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: AICP-0010 Organization's ID: AIC33 Organization: American Institute For Chartered Property Casualty Underwriters/The Institutes Location: Classroom-based Length: 32-48 hours (8 weeks) Dates Offered: 8/1/2012 - 8/31/2015 8/1/2006 - 7/31/2012 11/1/2000 - 7/31/2006 12/1/1993 - 10/31/2000 12/1/1987 - 11/30/1993 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Upper-Division Baccalaureate 2 Business, Insurance, or Business Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide the student with an understanding of issues common in all property/liability insurance claims. Learning Outcomes: Appreciate the importance of good faith claim handling, proper investigation and litigation management Understand how the claim representative's role is simultaneously determined by management, and the law General Topics: Insurance and the claim representative's role The claim representative's duties Human relations in claims Listening Communication Types of claim communications The negotiation process Negotiation styles Bad faith excess verdicts Bad faith unfair practices Claim management Law and the legal system Claim professionalism Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Case Studies Classroom Exercise Discussion Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from American Institute For Chartered Property Casualty Underwriters/The Institutes Addressing Commercial Liability Risk (AICP-0052) Addressing Commercial Property Risk (AICP-0051) Claims in an Evolving World (AICP-0127) Connecting the Business of Insurance Operations (AICP-0053) Developing Personal Insurance Solutions (AICP-0098) Evaluating Commercial Underwriting Risks (AICP-0139) Exploring Reinsurance Products and Transactions (AICP-0104) Holistically Assessing Risk (AICP-0158) Impacting the Bottom Line of Insurance Financials (AICP-0056) Increasing Your Insurance IQ (AICP-0156) View All Courses Page Content