Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: DLCR-0047 Organization: Dale Carnegie & Associates, Inc. Length: 15 hours Dates Offered: 10/1/2021 - 9/30/2024 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 1 sales Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to help salespeople become trusted business advisors, establish a competitive advantage, and thrive in the new online environment by understanding how the sales process can differ in a virtual vs. a face-to-face environment. Learning Outcomes: describe the significant differences between meeting online and in person apply modality-specific communication practices to improve communication effectiveness create an online presence that commands both attention and respect follow a framework for pre-meeting research to help ensure successful meeting outcomes evaluate potential customers using qualifying questions create the most effective environment for your virtual meetings describe how visual and vocal factors play a role in establishing the clarity of your message apply listening principles and techniques to better understand your customers and prospects evaluate objections and choose an appropriate response General Topics: Create stronger relationships virtually Engage your buyers Develop stronger questioning skills Deliver virtual presentations Close sales virtually Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Discussion Learner Presentations Lectures Practical Exercises Methods of Assessment: Performance Rubrics (Checklists) Presentations Minimum Passing Score: 70% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Dale Carnegie & Associates, Inc. Advanced Dale Carnegie Course: Skills for Team Success (DLCR-0020) Dale Carnegie Sales Training: Winning with Relationship Selling (DLCR-0042) Dale Carnegie® High Impact Presentations (DLCR-0004) Develop Your Leadership Potential: Stop Doing, Start Leading (DLCR-0044) Diversity and Inclusion: Cultural Awareness and Competency (DLCR-0048) Generation.Next: Dale Carnegie Training for Young Adults (DLCR-0009) Leadership Training For Managers (DLCR-0002) Leadership Training for Results: Unleash Talent in Others (DLCR-0045) Live Online: Effective Communications and Human Relations (8 Sessions) (DLCR-0043) Live Online: High Impact Presenting (DLCR-0046) View All Courses Page Content