Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: USCB-0029 Organization's ID: G1216001-42 Organization: U.S. Customs and Border Protection Location: Classroom-based Dates Offered: 8/1/2023 - 7/31/2026 8/1/2020 - 7/31/2023 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Upper-Division Baccalaureate 3 management Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide guidance for best practices in leading and guiding others as it pertains to the position of second-level supervisor. Learning Outcomes: identify strategies to lead change that take both Executive direction and subordinate engagement into account prepare to embrace that they are held accountable for subordinate Supervisors' decisions understand how to represent DHS or Component in discussions, projects or strategies that involve partners outside of one's scope of supervision (e.g., non-DHS organizations, other internal Component organizations, other Components) understand the importance of reflecting DHS-wide strategic drivers (such as budget, legislative, national program goals, human capital initiatives) in leadership decisions and organizational priorities improve techniques to effectively hold subordinate Supervisors accountable for their subordinates' decisions enhance strategies to effectively rely on subordinate Supervisors to lead individual employee and team performance gain the perspectives necessary to lead, influence and steer projects and/or people across diverse disciplines or teams in order to successfully meet objectives, requirements and schedules understand the complexities involved in decision-making as a reviewing/deciding official in performance management negotiate and balance competing drivers between subordinate Supervisors, line-employees, customers, stakeholders and superiors in delivering on mission coach and/or mentor first-line Supervisors in developing their ability to balance the big picture with day-to-day operations develop skills and tools that successfully help in identifying, justifying, negotiating or securing resources (e.g., funds, positions, tools) in an environment where multiple organizations are competing be able to recognize strengths and limitations within the organizational structure and culture and lead initiatives to continuously evolve organizational performance General Topics: Leader, Follower, Situation Model Mindset and Credibility Individual Leader Development Unconscious Bias Mindfulness Neuroleadership and Emotional Intelligence Influence Motivation and Engagement The Leader Action Cycle Group Strengths Organizational Culture and Environment Interpersonal Communication and Conflict Resolution Group Structure and Dynamics Team Building Group Cohesion Decision Making Leading Change Ethics Followership Developing Others Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Case Studies Classroom Exercise Discussion Learner Presentations Lectures Practical Exercises Performance Rubrics (Checklists) Methods of Assessment: Case Studies Other Performance Rubrics (Checklists) Presentations Written Papers Simulation Minimum Passing Score: 70% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from U.S. Customs and Border Protection Advanced Trade Fraud Course (USCB-0034) Advanced Trade Intelligence and Enforcement (ATIEC) (USCB-0032) Advanced Trade Partnership Course (ATPC) (USCB-0033) Advanced Trade Validation and Compliance Course (USCB-0035) Basic Entry Specialist Training (BEST) (USCB-0009) Basic Import Specialist Training (BIST) (USCB-0011) Canine Instructor Recertification Course (USCB-0025) Concealed Human/Narcotic Detection Instructor Course (USCB-0004) Course Development Course (CDC) (USCB-0013) View All Courses Page Content