Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: DLGC-0001 Organization: Dollar General Corporation Location: Hybrid Length: 52 weeks (128 hours) Dates Offered: 10/1/2024 - 9/30/2027 10/1/2021 - 9/30/2024 9/1/2017 - 8/31/2020 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 3 supervision Lower-Division Baccalaureate 3 internship in retail management Lower-Division Baccalaureate 3 introduction to retail management Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide new Dollar General Store Managers with the operational and leadership skills required to build, maintain, and grow a successful store. Learning Outcomes: manage all store processes required to maintain a customer ready store identify and execute on strategies to grow store sales use store metrics and reports to identify and address opportunities for improvement (ex. reduce shrink, improve customer satisfaction) use appropriate tools and systems to maximize productivity recruit, develop, and maintain employees who are productive, engaged, and proactive make good decisions and demonstrate effective leadership take accountability for own learning and development. General Topics: Customer service Shrink Engaging your team Managing productivity Leadership principles Store processes/procedures Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Case Studies Classroom Exercise Computer Based Training Discussion Practical Exercises Methods of Assessment: Examinations Minimum Passing Score: 85% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Dollar General Corporation Store Manager Training (DLGC-0001) View All Courses Page Content