The course objective is to practice skill-sets that define business process model (BPM) methodology; identify how the six phases of business process management (BPM) methodology are applied to Health Equipment Products and Services, Inc. (HEPS) case study; discuss the Aligning Forces for Quality objectives; develop reengineering back office processes using end-to-end workflow; explore the history of BPM and its impact on other management initiatives; distinguish between various levels of analyses within an organization; identify methods by which activities are assessed, mapped, and diagrammed for improvement purposes; identify the areas of potential waste; and address selected topics within BPM pertaining to practitioner skill sets, trends, technology, and best practices.