Course

Objective:

Learning Outcomes:

• demonstrate ethical conduct in all job-related activities
• apply self-management skills, including time management, stress management, and adapting to change
• apply interpersonal skills, including negotiation skills, conflict resolution, and teamwork
• demonstrate understanding of healthcare occupations and the health care delivery system
• demonstrate commitment to excellence in the pharmacy profession and to continuing education and training
• prepare non-patient-specific medications for distribution (e.g. batch, stock medications)
• maintain pharmacy facilities and equipment, including automated dispensing equipment
• assist pharmacists in medication therapy management
• describe the use of current technology in the healthcare environment to ensure the safety and accuracy of medication dispensing
• demonstrate a respectful attitude when interacting with diverse patient populations
• perform mathematical calculations essential to the duties of pharmacy technicians in a variety of contemporary settings
• demonstrate understanding of major trends, issues, goals, and initiatives taking place in the pharmacy profession
• demonstrate understanding of non-traditional roles of pharmacy technicians
• assist pharmacists in the identification of patients who desire or require counseling to optimize the use of medications, equipment, and devices
• use material safety data sheets (MSDS) to identify, handle, and safely dispose of hazardous materials
• explain pharmacy reimbursement plans for covering pharmacy services
• apply patient- and medication-safety practices in all aspects of the pharmacy technician's roles
• apply quality assurance practices to pharmaceuticals, durable and non-durable medical equipment, devices, and supplies
• prepare medications requiring compounding of chemotherapy or hazardous products
• apply accepted procedures in purchasing pharmaceuticals, devices, and supplies
• communicate clearly when speaking and in writing
• apply critical thinking skills, creativity, and innovation to solve problems
• demonstrate knowledge and skills in areas of science relevant to the pharmacy technician's role, including anatomy, physiology and pharmacology
• assist pharmacists in preparing, storing, and distributing medication products requiring special handling and documentation
• assist pharmacists in the monitoring of medication therapy
• prepare patient-specific medications for distribution
• apply accepted procedures in inventory control of medications, equipment, and devices
• verify measurements, preparation, and or packaging of medications produced by other healthcare professionals (e.g., tech-check-tech)
• compare and contrast the roles of pharmacists and pharmacy technicians in ensuring pharmacy department compliance with professional standards and relevant legal, regulatory, formulary, contractual, and safety requirements
• maintain confidentiality of patient information
• present an image appropriate for the profession of pharmacy in appearance and behavior
• demonstrate understanding of wellness promotion and disease prevention concepts, such as the use of health screenings, health practices, and environmental factors that impact health including the adverse effects of alcohol, tobacco, and legal and illegal drugs
• demonstrate understanding of the pharmacy technician's role in the medication-use process
• identify and describe emerging therapies
• assist pharmacists in collecting, organizing, and recording demographic and clinical information for direct patient care and medication-use review
• receive and screen prescriptions and medication orders for completeness, accuracy, and authenticity
• distribute medications in a manner that follows specified procedures
• practice effective infection control procedures, including preventing transmission of blood borne and airborne diseases
• prepare medications requiring compounding of non-sterile products
• initiate, verify, and assist in the adjudication of billing for pharmacy services and goods, and collect payment for these services
• explain pharmacists' roles when they are responding to emergency situations and how pharmacy technicians can assist pharmacists by being certified as a Basic Life Support (BLS) Healthcare Provider
• demonstrate skills required for effective emergency preparedness
• assist pharmacists in medication reconciliation
• explain procedures and communication channels to use in the event of a product recall or shortage, a medication error, or identification of another problem

General Topics: