Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: VSPA-0007 Organization's ID: VSPA-0007 Organization: Virginia State Police Academy Location: Classroom-based Length: 1 week and 40 hours Dates Offered: 8/1/2022 - 7/31/2025 6/1/2019 - 7/31/2022 8/1/2015 - 5/31/2019 5/1/2009 - 7/31/2015 10/1/2003 - 4/30/2009 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 2 Police Science Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide entry level training for agency dispatchers. Learning Outcomes: be able to receive, gather information and dispatch emergency calls. be able to comprehend the concept of cultural diversity as it relates to providing customer service to the public be able to understand the liability issues that are congruent to the vocation General Topics: Legal Issues Public Relations & The Media Civil Liability Survival Spanish Communication Procedures Emergency Communication Plans & Disasters Communications for Specialized Situations Handling Pursuits and Shootings Critical Incident Stress Management Ethics & Leadership Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Classroom Exercise Discussion Lectures Methods of Assessment: Examinations Minimum Passing Score: 70% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Virginia State Police Academy Advanced Traffic Crash Investigation - (Level II) (VSPA-0013) At-Scene Advanced Crash Investigation (Level I) (VSPA-0012) Basic Canine Techniques: Bloodhound (VSPA-0015) Basic Canine Techniques: Explosives (VSPA-0009) Basic Canine Techniques: Narcotics (VSPA-0008) Basic Canine Techniques: Patrol (VSPA-0014) Entry-Level Law Enforcement Training (VSPA-0001) General Instructor Development Course (VSPA-0005) Intermediate Forensics Course (VSPA-0006) View All Courses Page Content